Last updated: December 24, 2025

Ecozyp Privacy Policy

Ecozyp operates this website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from ecozyp.com, use our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By using and accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse the Site, we also collect information about the pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. This is referred to as Device Information.

When you make (or attempt to make) a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is referred to as Order Information.

When we talk about Personal Information in this Privacy Policy, we mean both Device Information and Order Information.

Cookies and Analytics

We use cookies and similar technologies to operate our website, understand how customers interact with the Services, and improve your shopping experience. You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns and exchanges, enable product reviews, and personalize your shopping experience.

  • Marketing and Advertising. With your permission, we may send promotional communications by email or show you advertisements based on your interaction with the Services.

  • Security and Fraud Prevention. We use personal information to protect the Services, detect fraudulent or malicious activity, and maintain a safe shopping environment.

  • Communicating with You. We use your information to provide customer support, respond to inquiries, and maintain our relationship with you.

  • Legal Reasons. We may use personal information to comply with applicable laws, regulations, or legal processes.

We do not sell your personal information for profit.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and service providers who help us operate our business (such as payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).

  • With marketing and advertising partners to provide promotional services and relevant advertisements.

  • When you direct or consent to the disclosure, such as for shipping products or using third-party integrations.

  • With affiliates or as part of a business transaction (such as a merger or acquisition).

  • To comply with legal obligations, enforce our policies, or protect our rights and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information submitted through the Services may be transferred to and processed by Shopify and other third parties located in countries outside your jurisdiction.

Shopify may use personal information collected through your interactions with our store and other merchants to provide enhanced features. Shopify is responsible for processing personal information for these purposes and responding to requests related to those activities. To learn more, visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms not operated by us. We are not responsible for the privacy or security practices of these third parties, and we encourage you to review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

We take reasonable measures to protect your personal information; however, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

  • The right to access or know what personal information we hold about you

  • The right to request deletion or correction of your personal information

  • The right to data portability

  • The right to manage marketing communications

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.

To exercise your rights, contact us using the information below. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on appropriate legal safeguards for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:

Email: ecozyp12@gmail.com or support@ecozyp.com
Address: 422 Richard St, Suite 170 Vancouver, BC V6B2Z4